Question 1

What is Stellog?

Accepted Answer

Stellog is a verification-based community platform that connects people through places. You can join communities tied to specific locations and interact with verified members who share a connection to those places.

Question 2

Is Stellog free to use?

Accepted Answer

Yes, Stellog is free to join and use. You can create a profile, join communities, and participate in discussions at no cost. Premium features may be available through optional subscriptions.

Question 3

What languages does Stellog support?

Accepted Answer

Stellog currently supports English and Korean. You can switch between languages at any time from the settings.

Question 4

How do I create a profile?

Accepted Answer

After signing up, tap 'Create Profile' to set up your first profile. You can add a nickname, avatar, and set your location. You can create multiple profiles for different communities.

Question 5

Can I have multiple profiles?

Accepted Answer

Yes, Stellog supports multiple profiles. Each profile can have its own nickname, avatar, and community memberships. You can easily switch between profiles from the profile switcher.

Question 6

How do I delete my account?

Accepted Answer

Go to Settings and scroll to the 'Delete Account' section. Type 'DELETE' to confirm. This action is permanent and will remove all your profiles, posts, and community memberships.

Question 7

How do I join a community?

Accepted Answer

Browse communities through the Explore page, then tap 'Join' on any community you'd like to be part of. Some communities may require verification before you can fully participate.

Question 8

What is community verification?

Accepted Answer

Verification proves your connection to a community's location or topic. Each community sets its own verification requirements. Once verified, you get a verified badge and access to exclusive features.

Question 9

How do I create my own community?

Accepted Answer

Tap 'Create Community' from the sidebar menu. You'll need to set a name, description, category, and optionally define verification requirements. As the owner, you can manage members and set community rules.

Question 10

What are Places in Stellog?

Accepted Answer

Places are location-based pages that aggregate content from communities connected to that location. You can discover nearby places, see community activity, and subscribe to places you're interested in.

Question 11

How do I add a place to a community?

Accepted Answer

Community owners and admins can add places through the community management settings. Search for a location and link it to your community.

Question 12

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through our payment partner Creem. Supported cards include Visa, Mastercard, American Express, and more.

Question 13

How do I manage my subscription?

Accepted Answer

You can view and manage your subscription through the customer portal accessible from your account settings. From there you can update payment methods, view billing history, or cancel your subscription.

Frequently Asked Questions

General

Account & Profile

Communities

Places

Billing & Subscription